Returns, Exchanges & Cancellations

Last updated: 4 October 2026

Online checkout is coming soon. This policy will apply to purchases made through our website.

Report damage within 7 days

Report damaged items within 7 days of the delivery date by emailing support@kalpavalli.in with your order reference, a description of the issue and clear photos. This is the window to raise the request, not to complete the return.

We recommend recording an unboxing video to help assess damage. You may still raise a claim if you do not have an unboxing video. Wrong, defective or materially misdescribed goods will be addressed in accordance with applicable consumer rights. The standard reporting window does not override those rights.

Return approval and shipping

Do not send an item back before receiving return instructions. After approval, send it back within 7 days of approval, or use the pickup arranged by Kalpavalli. Keep the item and packaging available for assessment. Kalpavalli will arrange and pay return shipping for approved damaged, defective or wrong-item claims.

Exchanges

Exchanges are our standard remedy for approved claims. If an eligible replacement is unavailable, we will offer an alternative with your agreement or provide a refund. Any price difference and delivery arrangements for an alternative will be communicated before you agree. Applicable legal remedies remain available.

Change of mind and colour

Change-of-mind returns are not accepted. Product colours may vary slightly due to lighting, photography and individual screen settings. Minor shade differences alone are not eligible for return. This does not affect claims where the delivered product is the wrong colour or materially differs from its description.

Cancellation before dispatch

Request cancellation before dispatch by emailing support@kalpavalli.in with your order reference. Accepted pre-dispatch cancellations receive a full refund, including shipping, to the original payment method. Kalpavalli absorbs payment-processing fees and does not deduct a cancellation charge. Change-of-mind cancellation is not available after dispatch; You can still report damaged, defective, incorrect or materially misdescribed products.

Refunds

If Kalpavalli cannot fulfil a paid order, the full amount, including shipping, will be refunded. Approved refunds are initiated within 2 business days to the original payment method. The time for funds to appear is separate and depends on the payment provider and bank. Refunds are not offered for change of mind after dispatch, but this does not exclude refunds required by law or where an eligible replacement cannot be supplied.